GOING TO GREAT LENGTHS
FREQUENTLY ASKED QUESTIONS
DO YOU HAVE FREE PARKING?
All the parking is free for 120minutes for Fastlane customers while using the facility. Parks are marked with Wilsons signs – either “All day” or “2 hours”, you must display a current Fastlane parking pass on your dash, available from reception.
DO YOU HAVE ANY JOINING FEES?
We have a small direct debit set up fee, and a small charge for our access fob, that’s it! All other charges are detailed on the membership tab.
CAN I SHARE A MEMBERSHIP WITH MY PARTNER OR CHILDREN?
We do allow you to share a concession card with your significant others, but these all need to report to reception to ensure the correct entries are deducted from your account. No other memberships can be shared, however, we can set up discounted memberships for families or groups – refer to corporate memberships.
CAN I SUSPEND MY MEMBERSHIP?
Yes – fixed term memberships (i.e. paid in full) will add the suspension term to the end of the membership, flexi/ongoing memberships cease payments for the period of suspension and then charge a pro-rata rate prior to starting back up. Please give us enough warning in writing in order to apply the suspension before your next payment. If you don’t hear from us we may not have received your email, so please check.
WHAT IS YOUR "MINIMUM TERM"?
We understand things change, so we try to keep all our memberships as flexible as possible. Our minimum term is 4 months, you may cancel during this time, but you will be asked to pay the minimum of $150 or the remainder of your minimum term. We do require 2 weeks notice to cancel or suspend your account, this enables us to allow for weekends, payments halfway through being processed etc.
ARE YOU OPEN ON STATUTORY HOLIDAYS?
Yes, we are usually open 7 am till 7 pm every Statutory/Public Holiday, with the exception of Christmas day, and New Years Day when we are closed to give our hard-working team a break, and spend time with our families.
CAN I VISIT CASUALLY WITHOUT A MEMBERSHIP?
Yes, you can, just pay at reception with eftpos or cash on arrival.
Swim caps are compulsory in the pool, and towels are compulsory for wiping down equipment in the gym. Towels can be hired from reception for $2.
For further pricing information please refer to the memberships page.
DO YOU HAVE A STAIR CLIMBER?
We are in the process of getting new treadmills and stairclimbers – should be in the Gym by mid-2019.
DO YOU HAVE A SAUNA?
No – we don’t have a sauna.
DO YOU HAVE GROUP FITNESS CLASSES?
Yes, we have a bunch to choose from, in both the Gym and the Pool. Please refer to the Group Training page for further details. We advise that you should book Crank, but all other classes usually have space.
DO I NEED TO GET A PROGRAM OR ASSESSMENT WHEN I JOIN?
No, but all new members will get an induction/tour of the facility for health & safety purposes, and you can book an assessment and program or personal training from that point onwards.
CAN I HIRE A LANE FOR MYSELF?
Yes – but we charge a per hour rate, on top of your usual membership or entry fee. Please contact firstname.lastname@example.org for lane hire queries.
DO YOU HAVE CORPORATE DEALS?
Yes – we can set up a group membership deal for you if your company/group doesn’t already have one. Please contact email@example.com to find out all our options.
CAN I SET UP AN ACCOUNT FOR FEEDZONE - AS I NEVER BRING MY WALLET TO THE GYM?
Yes absolutely, this is called Store Credit – you can add to your store credit via our online shop, by purchasing vouchers. All purchases at Feedzone by members also generate loyalty points which can be used to buy more Feedzone food or drinks! Concession card holders are welcome to set up store credit too.
IS YOUR FACILITY ENVIRONMENTALLY FRIENDLY?
We use Ecoware containers in our cafe, these are produced sustainably and are made from plants, not chemicals. They do however need to be commercially composted to be truly effective, they break down under high temperatures so can’t be washed and reused.
We are introducing keep containers for salads, and we welcome your own “keep cups”.
We have self-propelled treadmills and hill climbers, and we collect rainwater from the roof to use again in the toilets.
The pool is heated with the latest technology to minimise power and gas usage.
The large windows in the gym are able to be opened to allow fresh air as opposed to air conditioning when the air is cool outside.